At Coffeeness.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help. Please read our refund policy below.
Eligibility for Refunds
- Coffee Beans: Refunds are available for unopened packages only. Opened packages are not eligible for a refund.
- Coffee Glasses: Must be in perfect, unused condition to be eligible for a refund.
- Time Frame: Refund requests must be made within 2 weeks (14 days) from the date of purchase.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and reason for the refund request.
- Provide Proof: If the product arrived damaged, please include images and proof of the damage in your email.
Refund Method
- Refunds will be issued through the original payment method, which is currently credit card only.
- No fees or deductions will be applied to your refund.
Exceptions
- Coffee beans are only refundable if they are unopened.
Return Shipping
- The customer is responsible for the cost of return shipping.
- We do not provide return shipping labels.
Inspection and Approval
- We do not inspect returned items.
- For damaged products, you do not need to send the item back; we only require proof of damage (images).
Processing Time
- Refunds can take up to two weeks to process, but typically are completed within 5 working days.
Contact Information
If you have any questions or need further assistance, please contact us at [email protected].
Thank you for shopping with Coffeeness.com. Your satisfaction is our priority.